Shipping and Return Policy

SECTION 1 – TERMS OF DELIVERY

All products are sold EXW (Incoterms 2010) from our warehouses in Berlin, Germany; Amsterdam, the Netherlands; Malmö, Sweden. This means that freight costs from the warehouse to the destination will be covered by the customer.

SECTION 2 – PRICES

All prices in the online shop are including VAT and the choice of currency is Euro (EUR).

SECTION 3 – PAYMENT

Payments will be made through PayPal, Stripe, SOFORT or iDeal. Please read the terms and conditions for the payment gateway chosen for the transaction, as they are responsible for the transactions made.

All products remain the property of SKØN Cosmetics Scandinavia AB until full payment is made. The prices applicable are set at the date on which you place your order. Final shipping costs and payment fees are stated in the check out process before confirming the purchase.

For more detail regarding the handling of personal payment information, please review our Privacy Policy and Terms and Conditions. 

SECTION 4 – DELIVERY

If we have your requested products on stock, your order will be shipped within 1 working day. 

SECTION 5 – SHIPPING COST

When shopping, an estimated shipping cost will appear below the generated purchase amount, based on shipping to the country you are in. When checking out the shopping cart, the final shipping cost will be determined after stating your delivery address, and shown in the order summary before confirming the purchase.

SECTION 6 – TAXES AND CUSTOMS DUTIES

For international shipments any duties, taxes or VAT that might occur will be covered by the customer.

SECTION 7 – SIGNING FOR PARCELS

When signing for your parcels please make sure you collect the same amount of parcels you sign for. Any lost parcels must be claimed with the forwarder on site.

SECTION 8 – UNCLAIMED PARCELS

For parcels that are not picked up within 14 days, SKØN Products reserves the right to charge you a handling fee to cover return shipping, freight and administrative costs.

SECTION 9 – DESTROYED PACKAGING / TRANSPORT DAMAGES

If a shipment is lost, or you – when picking up the parcel – notice that the outer box is damaged, you should report that to the pick-up service and save a copy of the report for your reference if something is damaged inside the box. If you notice when opening the box, that an item has been damaged during transport, you should immediately report this to us and if possible include a photo of the damaged goods. Send us an email with this report to info@skonproducts.com and mark the email “Transport damages”. We will contact you immediately to solve the situation.

SECTION 10 – RETURNS

Returns must be made no later than 14 days after the day of pick up to generate a full refund of the purchase value. Returned products must be kept in its original packaging, in good condition and unopened. Damaged or opened products will not be accepted and no refunds will be made. Freight costs for returns will be covered by the customer. Please note that refunds are not valid for discounted products. Accepted returns made later than 14 days after the day of pick up can be exchanged for other products.

When returning a purchased product please clearly mark the returning parcel ‘RETURNED GOODS’, to shorten handling time and for international returns avoid any Customs charges. SKØN Products will not be responsible for any charges on the returning parcel made by authorities or Customs, they are the responsibility of the customer.

How to return and get a money refund:

1.     Before returning your product you need to send an email marked “Return” to info@skonproducts.com. State your order number and list the products you would like to return. Once you receive an approval from us you can return the products.

2.     When returning the products, clearly mark the parcel with your order number and make sure to note the ID-number of the parcel, and keep the receipt. It is for your own security and to be able to trace the shipment.

3.     For extra security please send the ID-number to us, allowing us to follow the delivery.

4.    SKØN Products will refund accepted returns immediately. Please allow a few days for the banks to handle the transfer of the funds.

SECTION 11 – COMPLAINTS

If the product does not correspond to the standard expected, please send an email marked “Complaint” to info@skonproducts.com stating your order number and describing the nature of the complaint. Please do so as soon as possible after receiving the delivery. We will get back to you immediately to try and solve the problem.

SECTION 12 – AGE RESTRICTIONS

To be able to place an order in our online shop you must be 18 years or older. If you are younger than 18 we will need your parents signature e-mailed to us.

  • Heb jij Gisele al gespot? ✨ We zijn zo trots en dankbaar voor alles wat er op ons pad komt! Op dit moment zijn we super hard aan het werk om nieuwe projecten te lanceren. Onder andere een kleine goodie voor in de webshop! Hou onze stories in de gaten voor meer informatie 🖤
  • We create our skin care products by using our surrounding as an example. We look at our friends and how they fit in self care into their busy schedules. Our network is divers with wonderful people from all ethnicities. By studying their skin + life routine we created the most inclusive products. Ready to use for everyone, complete care, all in one little tube. Live your life, we’ll take care of you 🖤
  • we just got a huge batch of our best sellers in stock! Recharge yourself and your skin this weekend. 40ML of complete natural, vegan, organic goodness 🖤 We made these moisturizers keeping all skin types in mind but also conditions. When you tend to have hormonal shifts or your skin becomes dry during the winter season, we got you! An all inclusive cream for day and night. Simple as that.
  • The gloomy weather is making us 😴 take some extra time to nourish you and your skin. Don’t mind other people, just think about you. Pic by @lidewij.mulder of @linnndademunck for SKØN.
  • Hoi lieve Nederlandse vrienden 🖤! We hebben er de afgelopen dagen zo veel nieuwe Nederlandse volgers bij gekregen waar we ontzettend blij mee zijn! SKØN is NL based, Groningen om precies te zijn! Dat het klimaat drastisch verandert is geen nieuws. De wereld staat op zijn kop en het is aan ons de taak om er een betere plek van te maken, met zijn allen ✊🏼✊🏽✊🏾Duurzaam consumeren kan hierbij erg complex zijn. Een tip wat altijd helpt, hou het dichtbij. Consumeer van bedrijven bij je in de buurt om verzenden, en alles wat daar bij komt kijken, te besparen. Wij werken er aan om een community op te bouwen die zo dicht bij mogelijk is 🖤 Zo kunnen we onze afdruk nog iets kleiner maken 🌎. Fijne maandag! X
  • Our founder @giseleazad is VOGUE 2020 new design talent with all the hard work and passion we put in to SKØN 🖤 Proud and honored, thank you ✊🏼✊🏽✊🏾 Photo by the amazing @juliamarino ❤️
  • Heb jij Gisele al gespot? ✨ We zijn zo trots en dankbaar voor alles wat er op ons pad komt! Op dit moment zijn we super hard aan het werk om nieuwe projecten te lanceren. Onder andere een kleine goodie voor in de webshop! Hou onze stories in de gaten voor meer informatie 🖤
  • We create our skin care products by using our surrounding as an example. We look at our friends and how they fit in self care into their busy schedules. Our network is divers with wonderful people from all ethnicities. By studying their skin + life routine we created the most inclusive products. Ready to use for everyone, complete care, all in one little tube. Live your life, we’ll take care of you 🖤
  • we just got a huge batch of our best sellers in stock! Recharge yourself and your skin this weekend. 40ML of complete natural, vegan, organic goodness 🖤 We made these moisturizers keeping all skin types in mind but also conditions. When you tend to have hormonal shifts or your skin becomes dry during the winter season, we got you! An all inclusive cream for day and night. Simple as that.
  • The gloomy weather is making us 😴 take some extra time to nourish you and your skin. Don’t mind other people, just think about you. Pic by @lidewij.mulder of @linnndademunck for SKØN.
  • Hoi lieve Nederlandse vrienden 🖤! We hebben er de afgelopen dagen zo veel nieuwe Nederlandse volgers bij gekregen waar we ontzettend blij mee zijn! SKØN is NL based, Groningen om precies te zijn! Dat het klimaat drastisch verandert is geen nieuws. De wereld staat op zijn kop en het is aan ons de taak om er een betere plek van te maken, met zijn allen ✊🏼✊🏽✊🏾Duurzaam consumeren kan hierbij erg complex zijn. Een tip wat altijd helpt, hou het dichtbij. Consumeer van bedrijven bij je in de buurt om verzenden, en alles wat daar bij komt kijken, te besparen. Wij werken er aan om een community op te bouwen die zo dicht bij mogelijk is 🖤 Zo kunnen we onze afdruk nog iets kleiner maken 🌎. Fijne maandag! X
  • Our founder @giseleazad is VOGUE 2020 new design talent with all the hard work and passion we put in to SKØN 🖤 Proud and honored, thank you ✊🏼✊🏽✊🏾 Photo by the amazing @juliamarino ❤️
  • our rich moisturizer is perfect for any skin. If you tend to have dry skin or when you want a deep nurture during the night. It’s all possible. Hemp seed oil acts rejuvenating and sesame oil for deep care and glow ✨ Packaged in tin and recycled paper 🌎
  • All natural, vegan and organic 🖤

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