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Shipping and Return Policy

SECTION 1 – TERMS OF DELIVERY

All products are sold EXW (Incoterms 2010) from our warehouses in Berlin, Germany; Amsterdam, the Netherlands; Malmö, Sweden. This means that freight costs from the warehouse to the destination will be covered by the customer.

SECTION 2 – PRICES

All prices in the online shop are including VAT and the choice of currency is Euro (EUR).

SECTION 3 – PAYMENT

Payments will be made through PayPal, Stripe, SOFORT or iDeal. Please read the terms and conditions for the payment gateway chosen for the transaction, as they are responsible for the transactions made.

All products remain the property of SKØN Products until full payment is made. The prices applicable are set at the date on which you place your order. Final shipping costs and payment fees are stated in the check out process before confirming the purchase.

For more detail regarding the handling of personal payment information, please review our Privacy Policy and Terms and Conditions. 

SECTION 4 – DELIVERY

If we have your requested products on stock, your order will be shipped within 1 working day. 

SECTION 5 – SHIPPING COST

When shopping, an estimated shipping cost will appear below the generated purchase amount, based on shipping to the country you are in. When checking out the shopping cart, the final shipping cost will be determined after stating your delivery address, and shown in the order summary before confirming the purchase.

SECTION 6 – TAXES AND CUSTOMS DUTIES

For international shipments any duties, taxes or VAT that might occur will be covered by the customer.

SECTION 7 – SIGNING FOR PARCELS

When signing for your parcels please make sure you collect the same amount of parcels you sign for. Any lost parcels must be claimed with the forwarder on site.

SECTION 8 – UNCLAIMED PARCELS

For parcels that are not picked up within 14 days, SKØN Products reserves the right to charge you a handling fee to cover return shipping, freight and administrative costs.

SECTION 9 – DESTROYED PACKAGING / TRANSPORT DAMAGES

If a shipment is lost, or you – when picking up the parcel – notice that the outer box is damaged, you should report that to the pick-up service and save a copy of the report for your reference if something is damaged inside the box. If you notice when opening the box, that an item has been damaged during transport, you should immediately report this to us and if possible include a photo of the damaged goods. Send us an email with this report to info@skonproducts.com and mark the email “Transport damages”. We will contact you immediately to solve the situation.

SECTION 10 – RETURNS

We are unable to return any products due to hygienic compliances. Damaged or opened products will not be accepted and no refunds will be made. Freight costs for returns will be covered by the customer. However, when you are not satisfied with your purchase you can send an email to info@skonproducts.com. Depending on your reason for returns or exchange, our customer service will help you as much as possible.

SECTION 11 – COMPLAINTS

If the product does not correspond to the standard expected, please send an email marked “Complaint” to info@skonproducts.com stating your order number and describing the nature of the complaint. Please do so as soon as possible after receiving the delivery. We will get back to you immediately to try and solve the problem.

SECTION 12 – AGE RESTRICTIONS

To be able to place an order in our online shop you must be 18 years or older. If you are younger than 18 we will need your parents signature e-mailed to us.

  • Proven to be effective - subtle elegant scent of bergamot and soothing lavender - all natural, vegan and organic 🖤
  • For all our fellow Groningen friends 〰️ Wij zijn heel blij dat we gevestigd zijn in deze mooie stad, we houden van Groningen 🖤 Onder het mom van ‘support your local business’, @beauties.groningen geeft enkele SKØN producten weg op hun Instagram pagina ✨ Beauties is naar ons idee echt the place to be voor natuurlijke cosmetica en beauty salon 😊 Ons assortiment is er ook verkrijgbaar en daar zijn we super blij mee. Check out de giveaway, succes! X
  • Back in stock and 20% off with code ‘STAYHOME’ 〰️ If you are unsure about natural deodorant, have questions about the how to’s, detoxing or anything skin related really...don’t hesitate to message us here or directly to @giseleazad. Happy to help 🖤
  • Well said 🖤 Beauty for us is all about strengthening the features you have. Which also means empowering the person you are, letting all your elegance and sophistication shine bright.
  • natural, vegan & organic 🖤 that’s all.
  • Hi everyone! Gisele here 🙋🏻‍♀️, wanting to share something close to my heart 💚 Tonight I’m going live on @nlvogue’s page with @keesheldoorn! We will talk about art, self-expression and the collaboration I’ve been having with young refugees for over 14 years now, all whilst creating a clay sculpture for you guys 👩🏻‍🎨👩🏼‍🎨. Why? I think we all know by now that self-care is more than just looking good. Or worse, portraying something we’re not. SKØN is created out of purpose, purpose to love ourselves as we are. I came to the Netherlands as a refugee when I was 4 and couldn’t accept that I looked different compared to all my friends. When I turned 12 I had a break through and saw my own individual beauty and that it’s ok to look different. That was when I started to work with other young refugees and together we created art @stichtingdevrolijkheid 💜 Together with Kees we will talk about the importance of art as a way of self-expression and self-care. Tune in, it will be fun. Take care, Gigi 🥰
  • Proven to be effective - subtle elegant scent of bergamot and soothing lavender - all natural, vegan and organic 🖤
  • For all our fellow Groningen friends 〰️ Wij zijn heel blij dat we gevestigd zijn in deze mooie stad, we houden van Groningen 🖤 Onder het mom van ‘support your local business’, @beauties.groningen geeft enkele SKØN producten weg op hun Instagram pagina ✨ Beauties is naar ons idee echt the place to be voor natuurlijke cosmetica en beauty salon 😊 Ons assortiment is er ook verkrijgbaar en daar zijn we super blij mee. Check out de giveaway, succes! X
  • Back in stock and 20% off with code ‘STAYHOME’ 〰️ If you are unsure about natural deodorant, have questions about the how to’s, detoxing or anything skin related really...don’t hesitate to message us here or directly to @giseleazad. Happy to help 🖤
  • Well said 🖤 Beauty for us is all about strengthening the features you have. Which also means empowering the person you are, letting all your elegance and sophistication shine bright.
  • natural, vegan & organic 🖤 that’s all.
  • Hi everyone! Gisele here 🙋🏻‍♀️, wanting to share something close to my heart 💚 Tonight I’m going live on @nlvogue’s page with @keesheldoorn! We will talk about art, self-expression and the collaboration I’ve been having with young refugees for over 14 years now, all whilst creating a clay sculpture for you guys 👩🏻‍🎨👩🏼‍🎨. Why? I think we all know by now that self-care is more than just looking good. Or worse, portraying something we’re not. SKØN is created out of purpose, purpose to love ourselves as we are. I came to the Netherlands as a refugee when I was 4 and couldn’t accept that I looked different compared to all my friends. When I turned 12 I had a break through and saw my own individual beauty and that it’s ok to look different. That was when I started to work with other young refugees and together we created art @stichtingdevrolijkheid 💜 Together with Kees we will talk about the importance of art as a way of self-expression and self-care. Tune in, it will be fun. Take care, Gigi 🥰
  • Sunny Monday for us here in Groningen, the Netherlands ✨ As I (Gisele 🙋🏻‍♀️) woke up this morning I realized the importance of taking.it.slow because of the stress I had been feeling last couple of weeks. We hear about it, we talk about, but do we actually practice it? I want to elaborate on this topic with you this week. Curious how everyone is keeping themself calm and peaceful these days. For me, today, I tried to stop working every time I felt my stress levels increase. As a break I worked out, read a few pages in my book, made a yummy lunch and took extra care of my face and hands. I can’t say that I worked a whole lot of hours but everything I did was time well spent and productive while working. Calmness is often the solution to any inner difficulty you might be feeling 🖤 Let’s dig deeper together. Take care, Gigi. — @johnpawson
  • As long as we have to #stayhome to #flattenthecurve we will offer you 20% off everything. It’s our way to thank you for taking part in fighting against this pandemic. Use code ‘STAYHOME’ at checkout. Enjoy and take care — at home 🖤

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